Ticket support

Welcome to the Global Ticket support page. We are here to help with all of your ticket related enquiries! For general questions which are not ticket related, please contact the venue itself (questions like "Is there parking space?" or "Is the venue accessible for wheelchairs?").

Frequently asked questions

We have listed the most frequently asked questions and answers concerning tickets below. In most situations you can find your answer on this page.

• Do I need to print out my tickets? Or can I show my tickets on my smartphone at the door?

  It is not necessary to print your tickets. You can simply show them on your smartphone at the entrance and have them scanned. Super easy and good for the environment! Make sure your screen brightness is at maximum when presenting your tickets.

• There are no time slots available for the date and time I want to visit. Are there really no more tickets available?

  Is your desired time slot or date is not available? This could have one of the following reasons:

  1. If the ticketing site shows that there are no tickets available in your desired time slot, they are unfortunately sold out. Our system always reports the current availability. (Unfortunately, there is no option to be placed on a waiting list for time slots.)
  2. The location might be closed on the day you want to go. Look for the current opening hours on the website of the attraction.
  3. It may be that the location will make new time slots available at a later time. Is your desired time slot later in the year? Then please try again at a later moment.
• I have lost my tickets or have not received my tickets… what should I do?

  Always first check whether the payment was successful and whether the purchase amount has been debited. Furthermore, you should always check your junk email, spam or other email folders.

  If the email with your tickets is still not found, please contact us via the communication channels at the bottom of this page.

• I won’t be on time for the start of my time slot. What should I do?

  We kindly urge everyone to be present on time. If you do not arrive by the starting time of the time slot, please contact the organization and discuss your options with them.

• I have questions that are not about the tickets I have purchased online.

  If your question is not about your online tickets, or the online purchasing process, we kindly request you to contact the organization and submit your question to them.

Can’t find the answer you’re looking for in the FAQ? Please follow the steps below:

How can we help you further?